Management in Action

The management process can be seen through almost every type of business. Our McDonald’s experiment demonstrated the specific method involved in the McDonald’s management process. The specific way our tasked was designed created a different outcome for all the different McDonald’s locations. My specific experience was an interesting way to learn the specific management process of the McDonald’s in my neighborhood.

As I walked in to place my order the cashier immediately looked at me in a funny way. One I told her exactly what I wanted, she walked towards the kitchen to tell them about the 4 pickles. With my little knowledge of Spanish, I was able to make out that she was telling someone in the kitchen to make up one special burger specified to my order. In relation to my order of French fries, the cashier herself handled that portion of the order. She let the fries sit in the fryer a little normal than usual. I received the contents of my order, but a problem came about when trying to print out a receipt that was detailed for my order. The cashier already had completed my order without the extras on the receipt. She then called over the shift manager who knew how to add the details to the receipt. The shift manager was very understanding and polite when working to try and create the receipt. The wait time was not long and pretty normal for a fast food restaurant. Using only the cahier and the shift manager my order was correct and the receipt showed all the correct information as well.

If I had rate the service at this specific McDonald’s location, I would most probably give it a pretty high rating. All the staff that I had dealt with during my order were very respectful and understanding. They were able to process my order efficiently by telling the kitchen to create one burger specified to my order. The fries she took care of her self and when she needed help with the receipt she asked the manager who also was efficient and quick to complete my request. Also, it did not look like they printed receipts for every customer. For my type of request, she knew how to complete it to get the contents of the order, but when it came to printing a receipt she needed some help. If I was to give advice to McDonalds I would suggest them giving some type of training for working the cashiers station. By learning how to print receipts and add specific requests to receipts, all cahiers will be more effective when a customer comes in with my type of order. In the end, I was very pleased with the customer service the employees displayed during my experience.

This assignment proved to be a very interesting way to learn the management process of a particular business. The manager at this store was very hands on, and willing to help customers for any situation that may arise. I even noticed that he had been taking orders prior to his assistance being needed to help print my receipt. The next time I walk into any type retail business I will look out for the management process being used at that particular establishment.

Throwing Starfish

The video we watched in class discussed the importance of creating a vision for yourself and acting upon that vision. I think everyone has their own vision of what they want to do in their lives, but are afraid to take the first step. Therefore the most important aspect of a vision is to take action or in other words,"throw the starfish".

Many people in the world dream of becoming doctors, lawyers, architects etc., I always wanted to be in the real estate business. This vision partly came about due to the fact that my father was is of the business. However as became old enough to understand the true aspects of the business, I knew that this was what I wanted to do after college. Eventually I hope to be able to buy, develop, and manage real estate here in New York City. I know, however that this goal will take hard work and lots of time.

I knew education was very important and it would only aid me in the right direction. in essence this was the first action I had taken towards my vision. Not only did I decided on education, I chose Baruch where I was able to major in Real Estate. Very few schools have this major. Another action that I have recently take towards my vision, is that I recently received an internship at a farely large real estate development firm here in the city. There I am gaining a learning experience that is hard to be taught in the classroom.

My vision may take a long time to accomplish, but with paitence and hard work any vision could be accomplished.